Printable Ticket Version 96 SLOT PACKAGE IS NOT WORKING [MERGED] Ticket ID: 614123 Department: Game Server Support Creation Date: 14/06/2013 14:38 Last Reply: 24/06/2013 06:29 Status: Customer-Reply Priority: High IP Address and Port: 216.244.93.162:2302 Rocco Visentin @ 14/06/2013 14:38 OK GUYS I AM HAVING SERIOUS PROBLEMS - THE FIRST SERVER I BOUGHT IS GREAT NO PROBLEMS AT ALL I SINCE BOUGHT A 96 CLAN SERVER PACKAGE AND I HAVE NOT HAD A SERVE RUP FOR MORE THAN A FEW MINUTES THEN I HAVE ISSUES THESE ISSUES ARE: THE SERVER SHUT DOWN AND TURN INTO 60 MAN OR 64 MAN SERVERS AND THEN SHUT UP AND I GET OPTIONS TO DELETE, REPIAR AND EMAIL. I SET UP A CHERNO SERVER THAT IS WORKING BUT IT WILL NOT UPDATE TO THE NEW UPDATE. I CANT UNDERSTAND THIS THE IPS ARE BELOW FOR THE SERVERS IN QUESTION. 216.244.93.162:2302 91.121.11.49:2372 WE HAVE 2 OPTIONS GOING FORWARD 1. WE CAN FIX THIS AND GET MY SERVER UP TONIGHT SO I HAVE GET MY PLAYER ON THEN WHILE WE REBUILD OUR MOD SERVER FOR A NIG UPDATE ON MONDAY. 2. I CAN CANCEL THE 96 SLOT PACKAGE AND YOU CAN GIVE ME A GIFT VOUCHER FOR THE AMOUNT I SPENT WITCH I WILL THEN SPEND ON 2 NEW REGULAR SERVER PACKAGES AS THIS MULTI SERVER PACKAGE SEEMS TO BE FULL OF BUGS WHEN INSTALLING ALL MAPS EXCEPT CHERNO. I HAVE TRIED 144 2017 EPOCH NAMALSK ALL THESE MAPS EITHER KICK PLAYERS FOR BE RESTRICTIONS OR SIMPLY TURN THEMSELVES OFF AND DONT COME BACK ON AND WHEN THEY DO THEY ARE 60 MAN OR 64 MAN SERVERS AND THEN SHUT OF COMPLETELY. ALL I WANT IS WORKING SERVERS FOR MY COMMUNITY PLEASE I FEEL REALLY LET DOWN BY ALL THIS AND THE POOR RESPONSES LEADING TO NO WORKING SERVERS OR SIMPLE CHERNO SERVER COS THEY ARE THE ONLY ONES THAT WILL WORK. I REALLY FEEL I AM DUE SOME TIME FORM YOU GUYS TO SORT ALL THIS. PLEASE DONT LET ME DOWN ---------------------------- IP Address: 77.99.222.199 Rocco Visentin @ 15/06/2013 06:28 IF THIS IS NOT SORTED TODAY I WILL BE CREATING A PAYPAL REQUEST FOR MY CASH BACK AND PUSHING FOR PAYPAL TO GET WHAT UI CAN FORM YOU AS THE SERVICE HERE IS A DISGRACE - I MEAN LOOK AT THE RESPONSE ON THIS TICKET FROM JOHN SMITH - IO MEAN DOES ANYONE IN THIS COMPANY HAVE A CLUE HOW TO RUN THE SERVERS - SORT THIS TODAY OR THERE WILL BE MAJOR ISSUES. I AM NOT A 14 YEAR OLD SERVER RUNNERE I AM 32 AND RUN MY OWN BUSINESS SO TO BE GIVEN SUCH SECOND HAND SERVICE TRULY IS A JOKE, HOW YOU HAVE GOT AWAY WITH THISLEVEL OF SERVICE TILL NOW IS BEYOND ME - I ADD A TICKET 12 HOURIS AGO NO RESPONSE. DO NOT MAIL ME BACK SAYING WE LOGGED INTO YOUR WITHOUT A PROBLEM - I NEED THEM TO UPDATE TO THE NEW DAYZ!!!!!!!!!!!!!! AND BE ABLE TO USE MAPS OTHER THAN CHERNOS ALL YOUR MAPS DONT WORK - OR GIVE ERRORS - OR KICKS PLAYERS, LOL I WAS TOLD IN ORDER TO HAVE 2017 ON YOUR SERVER I WOULD NEED TO MAINLY EDIT MY BATTLE EYE SCRIPTS WHY??? WHAT THE HELL IS WRONG WITH YOUR SERVERS? IT IS 11.25 NOW I WILL GIVE YOU GUYS TILL 2 PM TO SORT THIS BEFORE I CANCEL AND BEGIN ACTION WITH PAYPAL AGAINST YOU AS I HAVE NOT RECEIVED THE GOODS AS DESCRIBED "As stated above you can use your slot quota in any configuration. You could have 2 x 18 slot servers in different locations or 1 x 24 slot and 1 x 12 slot server etc... It's completely upto you. " THIS STATEMENT DOES NOT MATCH THE SERVER I HAVE RECIEVED AND I FEEL I HAVE BEEN TREATED UNFAIRLY. ---------------------------- IP Address: 77.99.222.199 Rocco Visentin @ 15/06/2013 06:29 IF THIS IS NOT SORTED TODAY I WILL BE CREATING A PAYPAL REQUEST FOR MY CASH BACK AND PUSHING FOR PAYPAL TO GET WHAT UI CAN FORM YOU AS THE SERVICE HERE IS A DISGRACE - I MEAN LOOK AT THE RESPONSE ON THIS TICKET FROM JOHN SMITH - IO MEAN DOES ANYONE IN THIS COMPANY HAVE A CLUE HOW TO RUN THE SERVERS - SORT THIS TODAY OR THERE WILL BE MAJOR ISSUES. I AM NOT A 14 YEAR OLD SERVER RUNNERE I AM 32 AND RUN MY OWN BUSINESS SO TO BE GIVEN SUCH SECOND HAND SERVICE TRULY IS A JOKE, HOW YOU HAVE GOT AWAY WITH THISLEVEL OF SERVICE TILL NOW IS BEYOND ME - I ADD A TICKET 12 HOURIS AGO NO RESPONSE. DO NOT MAIL ME BACK SAYING WE LOGGED INTO YOUR WITHOUT A PROBLEM - I NEED THEM TO UPDATE TO THE NEW DAYZ!!!!!!!!!!!!!! AND BE ABLE TO USE MAPS OTHER THAN CHERNOS ALL YOUR MAPS DONT WORK - OR GIVE ERRORS - OR KICKS PLAYERS, LOL I WAS TOLD IN ORDER TO HAVE 2017 ON YOUR SERVER I WOULD NEED TO MAINLY EDIT MY BATTLE EYE SCRIPTS WHY??? WHAT THE HELL IS WRONG WITH YOUR SERVERS? IT IS 11.25 NOW I WILL GIVE YOU GUYS TILL 2 PM TO SORT THIS BEFORE I CANCEL AND BEGIN ACTION WITH PAYPAL AGAINST YOU AS I HAVE NOT RECEIVED THE GOODS AS DESCRIBED "As stated above you can use your slot quota in any configuration. You could have 2 x 18 slot servers in different locations or 1 x 24 slot and 1 x 12 slot server etc... It's completely upto you. " THIS STATEMENT DOES NOT MATCH THE SERVER I HAVE RECIEVED AND I FEEL I HAVE BEEN TREATED UNFAIRLY. ---------------------------- IP Address: 77.99.222.199 Rocco Visentin @ 15/06/2013 06:30 IF THIS IS NOT SORTED TODAY I WILL BE CREATING A PAYPAL REQUEST FOR MY CASH BACK AND PUSHING FOR PAYPAL TO GET WHAT UI CAN FORM YOU AS THE SERVICE HERE IS A DISGRACE - I MEAN LOOK AT THE RESPONSE ON THIS TICKET FROM JOHN SMITH - IO MEAN DOES ANYONE IN THIS COMPANY HAVE A CLUE HOW TO RUN THE SERVERS - SORT THIS TODAY OR THERE WILL BE MAJOR ISSUES. I AM NOT A 14 YEAR OLD SERVER RUNNERE I AM 32 AND RUN MY OWN BUSINESS SO TO BE GIVEN SUCH SECOND HAND SERVICE TRULY IS A JOKE, HOW YOU HAVE GOT AWAY WITH THISLEVEL OF SERVICE TILL NOW IS BEYOND ME - I ADD A TICKET 12 HOURIS AGO NO RESPONSE. DO NOT MAIL ME BACK SAYING WE LOGGED INTO YOUR WITHOUT A PROBLEM - I NEED THEM TO UPDATE TO THE NEW DAYZ!!!!!!!!!!!!!! AND BE ABLE TO USE MAPS OTHER THAN CHERNOS ALL YOUR MAPS DONT WORK - OR GIVE ERRORS - OR KICKS PLAYERS, LOL I WAS TOLD IN ORDER TO HAVE 2017 ON YOUR SERVER I WOULD NEED TO MAINLY EDIT MY BATTLE EYE SCRIPTS WHY??? WHAT THE HELL IS WRONG WITH YOUR SERVERS? IT IS 11.25 NOW I WILL GIVE YOU GUYS TILL 2 PM TO SORT THIS BEFORE I CANCEL AND BEGIN ACTION WITH PAYPAL AGAINST YOU AS I HAVE NOT RECEIVED THE GOODS AS DESCRIBED "As stated above you can use your slot quota in any configuration. You could have 2 x 18 slot servers in different locations or 1 x 24 slot and 1 x 12 slot server etc... It's completely upto you. " THIS STATEMENT DOES NOT MATCH THE SERVER I HAVE RECIEVED AND I FEEL I HAVE BEEN TREATED UNFAIRLY. ---------------------------- IP Address: 77.99.222.199 Rocco Visentin @ 15/06/2013 06:30 IF THIS IS NOT SORTED TODAY I WILL BE CREATING A PAYPAL REQUEST FOR MY CASH BACK AND PUSHING FOR PAYPAL TO GET WHAT UI CAN FORM YOU AS THE SERVICE HERE IS A DISGRACE - I MEAN LOOK AT THE RESPONSE ON THIS TICKET FROM JOHN SMITH - IO MEAN DOES ANYONE IN THIS COMPANY HAVE A CLUE HOW TO RUN THE SERVERS - SORT THIS TODAY OR THERE WILL BE MAJOR ISSUES. I AM NOT A 14 YEAR OLD SERVER RUNNERE I AM 32 AND RUN MY OWN BUSINESS SO TO BE GIVEN SUCH SECOND HAND SERVICE TRULY IS A JOKE, HOW YOU HAVE GOT AWAY WITH THISLEVEL OF SERVICE TILL NOW IS BEYOND ME - I ADD A TICKET 12 HOURIS AGO NO RESPONSE. DO NOT MAIL ME BACK SAYING WE LOGGED INTO YOUR WITHOUT A PROBLEM - I NEED THEM TO UPDATE TO THE NEW DAYZ!!!!!!!!!!!!!! AND BE ABLE TO USE MAPS OTHER THAN CHERNOS ALL YOUR MAPS DONT WORK - OR GIVE ERRORS - OR KICKS PLAYERS, LOL I WAS TOLD IN ORDER TO HAVE 2017 ON YOUR SERVER I WOULD NEED TO MAINLY EDIT MY BATTLE EYE SCRIPTS WHY??? WHAT THE HELL IS WRONG WITH YOUR SERVERS? IT IS 11.25 NOW I WILL GIVE YOU GUYS TILL 2 PM TO SORT THIS BEFORE I CANCEL AND BEGIN ACTION WITH PAYPAL AGAINST YOU AS I HAVE NOT RECEIVED THE GOODS AS DESCRIBED "As stated above you can use your slot quota in any configuration. You could have 2 x 18 slot servers in different locations or 1 x 24 slot and 1 x 12 slot server etc... It's completely upto you. " THIS STATEMENT DOES NOT MATCH THE SERVER I HAVE RECIEVED AND I FEEL I HAVE BEEN TREATED UNFAIRLY. ---------------------------- IP Address: 77.99.222.199 Mark Newton @ 15/06/2013 08:05 Rocco, Your servers are up and running fine and the battleye is something you would have to go into your file manager and onto the map you are playing and edit it yourself. If you have any other queries or issues don't hesitate to get in touch. Best Regards, Mark Newton (Support Operator) US : +1(888) 275-5010 (Ext 101) UK : +44(020) 3289-0972 (Ext 101) DK : +45(65) 75-18-31 (Ext 101) AU : +61(02) 8003-7652 (Ext 101) Vilayer LTD | www.vilayer.com Mark Newton @ 15/06/2013 08:08 Hello Rocco, I have taken a look at your servers and they are running fine. You can go ahead and update now your self . We have released the latest version of our Live Sync Update Tool. You now have the option to update all aspects of your DayZ Package installation or to specify a specific section(s) of your service you would like to update. You can control every aspect of what and what is not updated on your service. You can do all of this through the button LIVE SYNC UPDATE in your ACPLayer. As well as having control over what is updated we have also added the option to rollback an update if for some reason you need to. You also have no reason to worry as your original files are backed up to the backup directory on your service just to make sure nothing is lost. We have released the latest DayZ 1.7.7 update of which to apply the update you can do the following, Remove any custom script addons you have added through the control panel including the tsw addon. (FAILURE TODO THIS TASK MAY RESULT IN YOUR SERVICE NOT FUNCTIONING CORRECTLY OR AT ALL!) LIVE SYNC UPDATE >> FULL UPDATE >> EXECUTE or you can do, LIVE SYNC UPDATE >> SELECTED ONLY >> TICK "MAP" >> SELECT "CHERNARUS" FROM PICK MAP >> SELECT 1.7.7 FROM UPDATE CHERNARUS DROP DOWN >> TICK THE FOLLOWING "CLIENT FILES", "PBO", "BE FILTERS" AND "UPDATE MYSQL" Please make sure you have ticked the items we listed above, this will ensure that your server gets a clean update. Please also keep in mind THIS WILL MOVE YOUR OLD FILES TO THE BACKUP DIRECTORY SO ANY CUSTOM SCRIPTS YOU MAY HAVE HAD WILL BE IN /BACKUP DIRECTORY! Please note that scripts may be incompatible with the latest version and we hold no responsibility for the script content on your service. If you do experience issues please contact the relative maker of that script / addon. In our next update for the ACP Layer we will be adding the functionally for the scripts to be installed on all maps we currently offer and to ensure the compatibility of the script in question. If you have any issues please contact our support department Best Regards, Vilayer LTD If you have any other queries or issues don't hesitate to get in touch. Best Regards, Mark Newton (Support Operator) US : +1(888) 275-5010 (Ext 101) UK : +44(020) 3289-0972 (Ext 101) DK : +45(65) 75-18-31 (Ext 101) AU : +61(02) 8003-7652 (Ext 101) Vilayer LTD | www.vilayer.com Rocco Visentin @ 15/06/2013 12:22 LOL CAN YOU ANSWER MY QUESTIONS? CAN YOU READ OR DO U ALL JUST COPY AND PASTE CRAP ? I HAVE DEALT WITH THIS LEVEL OF INCOMPETENCE BEFORE YOU ARE ALL TRULLY THE DUMBEST GROUP OF PEOPLE I HAVE EVER ENCOUNTERED. READ MY F%%KING TICKETS I NEED HELP YOU JUST KEEP SAYING THE SAME STUFF - YOUR SERVERS ARE FINE DOH!!!! ONE IS OFFLINE AND YOUR MAPS DONT WORK - ARE YOU REALLY GONNA MAKE ME GET PAYPAL TO MAKE YOU GIVE ME MY CASH BACK - DONE IT TO LARGER COMPANIES THAN YOU LOT I TELL U THAT NOW!!! SO IN YOUR EYES A SERVER THAT IS OPFFLINE AND WILL NOT STAY ONLINE IS A WORKING SERVER - IDIOTS THE POINT OF A SERVER IS TO BE ONLINE FOR PEOPLE TO PLAY ON..... I DID NOT REALISE YOU NEVER NEW THIS - I DONT NEED THEM RUNNING I NEEDF THEM ONLINE AND WORKING WUITH ANY MAP I CHOOSE, NOT JUST CHERNO . I AM CONTACTING PAYPAL NOW SOP SORRY ABOUT THAT Rocco Visentin @ 15/06/2013 12:23 LOL CAN YOU ANSWER MY QUESTIONS? CAN YOU READ OR DO U ALL JUST COPY AND PASTE CRAP ? I HAVE DEALT WITH THIS LEVEL OF INCOMPETENCE BEFORE YOU ARE ALL TRULLY THE DUMBEST GROUP OF PEOPLE I HAVE EVER ENCOUNTERED. READ MY F%%KING TICKETS I NEED HELP YOU JUST KEEP SAYING THE SAME STUFF - YOUR SERVERS ARE FINE DOH!!!! ONE IS OFFLINE AND YOUR MAPS DONT WORK - ARE YOU REALLY GONNA MAKE ME GET PAYPAL TO MAKE YOU GIVE ME MY CASH BACK - DONE IT TO LARGER COMPANIES THAN YOU LOT I TELL U THAT NOW!!! SO IN YOUR EYES A SERVER THAT IS OPFFLINE AND WILL NOT STAY ONLINE IS A WORKING SERVER - IDIOTS THE POINT OF A SERVER IS TO BE ONLINE FOR PEOPLE TO PLAY ON..... I DID NOT REALISE YOU NEVER NEW THIS - I DONT NEED THEM RUNNING I NEEDF THEM ONLINE AND WORKING WUITH ANY MAP I CHOOSE, NOT JUST CHERNO . I AM CONTACTING PAYPAL NOW SOP SORRY ABOUT THAT AND YOU UPDATER DOES NOT WORK EITHER - MORON Rocco Visentin @ 15/06/2013 12:23 LOL CAN YOU ANSWER MY QUESTIONS? CAN YOU READ OR DO U ALL JUST COPY AND PASTE CRAP ? I HAVE DEALT WITH THIS LEVEL OF INCOMPETENCE BEFORE YOU ARE ALL TRULLY THE DUMBEST GROUP OF PEOPLE I HAVE EVER ENCOUNTERED. READ MY F%%KING TICKETS I NEED HELP YOU JUST KEEP SAYING THE SAME STUFF - YOUR SERVERS ARE FINE DOH!!!! ONE IS OFFLINE AND YOUR MAPS DONT WORK - ARE YOU REALLY GONNA MAKE ME GET PAYPAL TO MAKE YOU GIVE ME MY CASH BACK - DONE IT TO LARGER COMPANIES THAN YOU LOT I TELL U THAT NOW!!! SO IN YOUR EYES A SERVER THAT IS OPFFLINE AND WILL NOT STAY ONLINE IS A WORKING SERVER - IDIOTS THE POINT OF A SERVER IS TO BE ONLINE FOR PEOPLE TO PLAY ON..... I DID NOT REALISE YOU NEVER NEW THIS - I DONT NEED THEM RUNNING I NEEDF THEM ONLINE AND WORKING WUITH ANY MAP I CHOOSE, NOT JUST CHERNO . I AM CONTACTING PAYPAL NOW SOP SORRY ABOUT THAT AND YOU UPDATER DOES NOT WORK EITHER - MORON Rocco Visentin @ 15/06/2013 12:24 TRYING YOUR SO CALLED UPDATER NOW I AM RECORDING IT SO I CAN ADD YOUR TICKET REPLAYS TO A VIDEO I AM MAKING ABOUT YOUR CUSTOMER SERVICE FOR MY YOU TUBE CHANNEL AND MY 110,000 SUBS. Rocco Visentin @ 16/06/2013 07:42 STILL NO UPDATED SERVERS - IT WILL NOT UPDATE ANY OF MY SERVER FORM YOUR LIVE UPDATE THING Rocco Visentin @ 16/06/2013 07:43 UPDATED THIS SERVER YESTERDAY: Name: DayZChernarus - 1.7.6.1 - (Regular|3D:ON|CH:ON) - DayZPackage Server Owner: Rocco Visentin (RoccoV) Connection Info: 91.121.11.49:2372 FTP: 91.121.11.49:8821 Status: Running (pid 7944) Started On: 6/15/2013 10:11:08 PM SO WHY IS IT NOT UPDATED I FOLLOWED YOU INSTRUCTIONS? AND Name: DayZChernarus - 1.7.6.1 - (Regular|3D:ON|CH:ON) - =FOX= | NO PVP | RP | BAMBI TRAINING | HALO JUMPS | WWW.FOXCOMPANYGAMING.COM Owner: Rocco Visentin (RoccoV) Connection Info: 216.244.93.162:2302 FTP: 216.244.93.162:8821 Status: Running (pid 11612) Started On: 6/15/2013 12:43:30 PM Restart Stop STILL NOT UPDATED - I HAVE FOLLOWED THE GUIDE YOU SENT BUT IT DOES NOT WORK ON MY SERVERS PLEASE EXPLAIN WHY TO ME Brad Gyton @ 16/06/2013 11:24 Rocco I am currently reviewing your ticket with one of the team. At this time i am going to request that you prevent yourself from using capitals in your ticket responses. Once i have heard back from one of the team i will be in touch. Also once the issues have been resolved we will modify your billing dates due to the delay in resolving this matter If you have any other queries or issues don't hesitate to get in touch. Best Regards, Brad Gyton (General Manager) US : +1(888) 275-5010 (Ext 102) UK : +44(020) 3289-0972 (Ext 102) DK : +45(65) 75-18-31 (Ext 102) AU : +61(02) 8003-7652 (Ext 102) Vilayer LTD | www.vilayer.com Rocco Visentin @ 16/06/2013 22:45 Many thanks sorry about caps - i use caps in the server so people know when i am chatting bad force fo habbit. was not "shouting" many thanks so happy we are moving forward with this. once we canupdate those server i will get My dev team ready to make the adjustments to the mod server thanks rocco Rocco Visentin @ 17/06/2013 08:26 Ok guys so my servers just turned off again and will still not update to 1.7.7. This is now taking up to much of my time guys and i am sorry to say if this is not sorted today i will need to cancel and i will be needing a refund as i can get a better service of dayz server else were - thats has all the basic services covered like - maps changing and server updating. I am going to have to ask that you have my services sorted today ior i will be unable to justify staying with Vilayer. We recently closed ALL our other servers with other hosts to move them all to you but so far i have 4 servers worth of people and they have now were to play - you are costing me my community and for that i can not stick around till you have time or can be bothered to sort as they will be no players left. i am truly disappointed and let down by Vilayer - if this is not sorted today please just send me my money back so i can shop elsewhere please and i cant continue with this level of service and communication longer. STILL WILL NOT UPDATE AND TURN OFF BY THEMSELVES: Name: DayZChernarus - 1.7.6.1 - (Regular|3D:ON|CH:ON) - DayZPackage Server Owner: Rocco Visentin (RoccoV) Connection Info: 91.121.11.49:2372 FTP: 91.121.11.49:8821 Status: Running (pid 7944) Started On: 6/15/2013 10:11:08 PM SO WHY IS IT NOT UPDATED I FOLLOWED YOU INSTRUCTIONS? AND Name: DayZChernarus - 1.7.6.1 - (Regular|3D:ON|CH:ON) - =FOX= | NO PVP | RP | BAMBI TRAINING | HALO JUMPS | WWW.FOXCOMPANYGAMING.COM Owner: Rocco Visentin (RoccoV) Connection Info: 216.244.93.162:2302 FTP: 216.244.93.162:8821 Status: Running (pid 11612) Started On: 6/15/2013 12:43:30 PM Restart Stop Rocco Visentin @ 17/06/2013 08:33 Hi once again i have an issue: my main FOXMod server will now i did the following - updated the loot tables and then they all vanished off the server after i a removed all tents and removed all wire traps and then added some vehicles i now have an error and one more of your servers down!!! HELP PLZ! ---------------------------- IP Address: 77.99.222.199 Andy Sewell @ 17/06/2013 13:43 Hello Rocco We would like to apologise for the issue you are encountering. This issue is due to a 3rd party update which has caused an incompatibility in our scripts. We are working urgently to resolve this issue and are testing fixes at the moment. As soon as we have further information we will update you on the issue, and once it has been resolved we will be able to add some additional days service to your game server. If you have any other queries or issues don't hesitate to get in touch. Best Regards, Andy Sewell (Support Operator) US : +1(888) 275-5010 (Ext 101) UK : +44(020) 3289-0972 (Ext 101) DK : +45(65) 75-18-31 (Ext 101) AU : +61(02) 8003-7652 (Ext 101) Vilayer LTD | www.vilayer.com Rocco Visentin @ 17/06/2013 14:16 Andy thanks for this reply it is what i have been waiting some info as to whats going on, i really need you guys to fix the instalation files on my other server as the entire game has vanished and the server is down. can be do a restore or a role back? please any fix for this server does not need to be updated just needed to be able to run i can even add th emods again just need to be able to run it thanks .... super priority. me: DayZChernarus - 1.7.6.1 - (Regular|3D:ON|CH:ON) - FOXMod SERVER | =F0X= | WHITE LIST | RP | NO PVP | AI BANDITS | RMOD 2 | NEW SKINS | HALO JUMP & MORE | WWW.FOXCOMPANYGAMING.COM Owner: Rocco Visentin (RoccoV) Connection Info: 94.242.227.142:2342 FTP: 94.242.227.142:8821 Status: Stopped Start John Smith @ 17/06/2013 14:30 Rocco, We are working as fast as we can to resolve these issues and will have your servers back up and running ASAP... Please do not respond to this so it will remain in my hold list. If you have any other queries or issues don't hesitate to get in touch. Best Regards, John Smith (Support Technician) US : +1(888) 275-5010 (Ext 104) UK : +44(020) 3289-0972 (Ext 104) DK : +45(65) 75-18-31 (Ext 104) AU : +61(02) 8003-7652 (Ext 104) Vilayer LTD | www.vilayer.com Mark Newton @ 17/06/2013 20:51 Your server will be fully functional again within the next 30 minutes. We would like to apologise for any inconvenience you have had during this issue. Once the issue is completely resolved within our network we will be informing you by email and via your ACP Layer. Your server will restart multiple times within the next 30 minutes then you will recieve a notification stating that the issue should now be resolved. If you would require any further assisitance with your service please let us know promptly. If you have any other queries or issues don't hesitate to get in touch. Best Regards, Mark Newton (Support Operator) US : +1(888) 275-5010 (Ext 101) UK : +44(020) 3289-0972 (Ext 101) DK : +45(65) 75-18-31 (Ext 101) AU : +61(02) 8003-7652 (Ext 101) Vilayer LTD | www.vilayer.com Rocco Visentin @ 18/06/2013 06:55 Please keep you apologies as this is ridiculous now, Hi guys ok so after days of stress and days of having to wait 10 hours between replies i wake up to find all my server down and a big speech form you guys about what went wrong. So first i am told to change the passwords ok no worries - so when i do that i get this error: The system cannot find the path specified. STARTING RESET ROOT PROCEDURE So i also tried to update to the new dayz patch and guess what? you guessed still no updating oh and my server shut itself off again - so nothing has changed since you started fixing it all you literately have blown my mind with how a company can operate this way it just seems like your all winging it to be honest with you. I NEED MY SERVER WORKING AND UPDATE TO 1.7.7 PLZ, same thing i have been asking for days now. i will decline you 2 weeks offer as it is not enough to keep me on a server that to be honest has no clue what it is doing - every single item i have tried to used made by you guys does not work: TSW addon failed 404 Launcher failed server slot packages: failed do guys this is truly the last attempt i am making to have my server on vialyer as it is the worse company i have ever had the misfortune of coming across. 94.242.227.142:2342 RoccoV Armed Assault 2 : DayZ Package Ultimate Stopped Start Manage 91.121.11.49:2372 RoccoV Armed Assault 2 : DayZ Package Ultimate Unknown Manage 216.244.93.162:2302 RoccoV Armed Assault 2 : DayZ Package Ultimate Stopped Start Manage Lee Benson @ 18/06/2013 08:34 Hello Rocco, I will be dealing with your ticket from this point on wards. Please give me a few moments to read through and start to correct these issues. If you have any other queries or issues don't hesitate to get in touch. Best Regards, Lee Benson (CEO) US : +1(888) 275-5010 (Ext 101) UK : +44(020) 3289-0972 (Ext 101) DK : +45(65) 75-18-31 (Ext 101) AU : +61(02) 8003-7652 (Ext 101) Vilayer LTD | www.vilayer.com Rocco Visentin @ 18/06/2013 11:16 Lee can you give me an update please as this is beginning to look like i am gonna never these server up so please cna i have an update. thanks Lee Benson @ 18/06/2013 11:50 Hello Rocco, I am starting to investigate now. Please add me to Skype. Lee.netarus is my username If you have any other queries or issues don't hesitate to get in touch. Best Regards, Lee Benson (CEO) US : +1(888) 275-5010 (Ext 101) UK : +44(020) 3289-0972 (Ext 101) DK : +45(65) 75-18-31 (Ext 101) AU : +61(02) 8003-7652 (Ext 101) Vilayer LTD | www.vilayer.com Lee Benson @ 18/06/2013 12:20 Hello, As per our phone conversation i will perform the following tasks. 1. Move your main DayZ Package Server to London. 2. Re-install and make fresh installation of that server. 3. If possible save original data if it still exists If not recreate service. 4. Install Mysql and Chernarus Custom Mod 1.7.6.1 5. Ensure it work by logging and creating a char 96 Slot Package 1. 2 x 30 slot servers 1 x 6 slot 2. 1 server will be 1.7.7 for script testing purposes at 6 slots 3. 1 server will be a public chernarus 1.7.7 with just standard no extras 4. Setup DayZ2017 Server clear or update battleye filter system so that players can connect. 5. FIX create vehicle #9 kick issue If you have any other queries or issues don't hesitate to get in touch. Best Regards, Lee Benson (CEO) US : +1(888) 275-5010 (Ext 101) UK : +44(020) 3289-0972 (Ext 101) DK : +45(65) 75-18-31 (Ext 101) AU : +61(02) 8003-7652 (Ext 101) Vilayer LTD | www.vilayer.com Lee Benson @ 18/06/2013 13:06 Hello, I was unable to save any files from your first server. I've re-created that server on the London network and the following tasks have been performed. . Move your main DayZ Package Server to London. 2. Re-install and make fresh installation of that server. 3. If possible save original data if it still exists If not recreate service. 4. Install Mysql and Chernarus Custom Mod 1.7.6.1 5. Ensure it work by logging and creating a char It's online and fully functioning under DayZ 1.7.7 The reason as to why i've put this on 1.7.7 is because there is another update coming out 1.7.7.1 which i believe solves quite a lot of issues. Your scripts should work on these versions. Please inform your developers to start work on that server. 178.32.53.114:2352 = The IP Address of the new server. If you have any other queries or issues don't hesitate to get in touch. Best Regards, Lee Benson (CEO) US : +1(888) 275-5010 (Ext 101) UK : +44(020) 3289-0972 (Ext 101) DK : +45(65) 75-18-31 (Ext 101) AU : +61(02) 8003-7652 (Ext 101) Vilayer LTD | www.vilayer.com Lee Benson @ 18/06/2013 13:29 Your standard chernarus 1.7.7 server no extras is now installed and operational. This following task is now complete, 3. 1 server will be a public chernarus 1.7.7 with just standard no extras The ip address is, 37.59.54.117:2352 The server is located in France. I get a ping of 17 to the UK and 21 to France so there should not be any form of issues. If you have any other queries or issues don't hesitate to get in touch. Best Regards, Lee Benson (CEO) US : +1(888) 275-5010 (Ext 101) UK : +44(020) 3289-0972 (Ext 101) DK : +45(65) 75-18-31 (Ext 101) AU : +61(02) 8003-7652 (Ext 101) Vilayer LTD | www.vilayer.com Lee Benson @ 18/06/2013 13:36 Your testing server has been setup. Unfortunately 6 slots is not allowed within the network, i am extremely sorry i completely forgot about this fact. I've created the test server without any additional extras or changes. The following stage is now completed, 2. 1 server will be 1.7.7 for script testing purposes at 6 slots The server ip is 188.165.241.55:2352 To start performing tasks on this server delete the current Vilayer Chernarus mod. Install MySQL database server. Install the map and addons you wish to test on. This server is running standard DayZ 1.7.7 As 6 slots was not allowed i am increasing your package free of charge to 128 slots. This will allow you to add services within that slot quota that your missing. Best Regards, Lee Benson (CEO) US : +1(888) 275-5010 (Ext 101) UK : +44(020) 3289-0972 (Ext 101) DK : +45(65) 75-18-31 (Ext 101) AU : +61(02) 8003-7652 (Ext 101) Vilayer LTD | www.vilayer.com Lee Benson @ 18/06/2013 13:44 Your DayZ2017 server has now been setup and is operational. I've performed and completed the following tasks. 4. Setup DayZ2017 Server clear or update battleye filter system so that players can connect. 5. FIX create vehicle #9 kick issue This is the final task requested. All your services have been setup and i've confirmed that they are functional. I was able to connect to each server without a problem. I am leaving for the night now. I will leave your ticket flagged for me so if anything does go wrong you can send a response here and i'll pick it up as soon as i am online in a few hours. Your DayZ2017 Server IP : 37.59.54.117:2422 At the end of the process you have 4 servers online 1 x Standard DayZ Package running 1.7.7 ready for your developers to start work on ( This was your original server and it's now been moved to London ) Server IP : 178.32.53.114:2352 1 x 30 Slot 1.7.7 Standard DayZ Server with no extras Server IP : 37.59.54.117:2352 1 x 30 Slot 1.7.7 Test Server without any modifications what so ever allowing you to make the modifications you require for your test environment Server IP : 188.165.241.55:2352 1 x 30 Slot DayZ2017 Server with MySQL database installed, Mod Installed and Affecting BattlEye filters removed. Server IP : 37.59.54.117:2422 I've increased your package from 96 slots to 128 slots due to the test server not being able to be installed at 6 slots. This leaves you with a total of 38 slots remaining on your account. If you have any issues what so ever please respond here. I am extremely sorry for any problems that you may have had prior to this issue, If there is anything i can do let me know Best Regards, Lee Benson (CEO) US : +1(888) 275-5010 (Ext 101) UK : +44(020) 3289-0972 (Ext 101) DK : +45(65) 75-18-31 (Ext 101) AU : +61(02) 8003-7652 (Ext 101) Vilayer LTD | www.vilayer.com Rocco Visentin @ 18/06/2013 13:55 ok i will go through the new issues as they arrive - but as i have found one issues straight away i am really not happy at all. THE 50 MAN SERVER IS MY FOXMOD AS I TOLD YOU THAT SHOULD BE 1.6 THATS THIS IP 178.32.53.114:2352 DUNNO WHAT THIS WAS MENT TO BE BUT IS NOT WORKING e: 30 slots Armed Assault 2 : DayZ Package Ultimate Owner: Rocco Visentin (RoccoV) Connection Info: 37.59.54.117:2352 FTP: 37.59.54.117:8821 Status: Stopped Start DO NOT WANT A 64 MAN SERVER THANKS Name: ns3267513 Owner: Rocco Visentin (RoccoV) Connection Info: 37.59.54.117:2422 FTP: 37.59.54.117:8821 Status: Running (pid 7612) Started On: 6/18/2013 1:52:24 PM Restart Stop THIS SHOULD BE 1.7 Name: DayZChernarus - 1.7.6.1 - (Regular|3D:ON|CH:ON) - DayZPackage Server Owner: Rocco Visentin (RoccoV) Connection Info: 188.165.241.55:2352 FTP: 188.165.241.55:8821 Status: Running (pid 4952) Started On: 6/18/2013 1:47:17 PM Restart Stop NO TEST SERVER ADDED. WTF IS GOING ON! Rocco Visentin @ 18/06/2013 13:57 TAKE YOU EXTRA DAYS AND YOUR TWO WEEK OFFER - AND TRY AGAIN I WANT SERIOUS COMPENSATION YOU LUCKY I DON'T ASK FOR YOU TO PAY FOR MY TIME. So even after all the phone call things are still totally wrong and not working really dunno were we go from here you have made me look like a total idiot by saying things would be ready for my players in an hour. i suggest you call me back ASAP Rocco Visentin @ 18/06/2013 13:59 ALSO NO SKYPE INFO ADDED AS YOU SAID YOU WOULD?????? Lee Benson @ 18/06/2013 14:08 Hello Rocco, ok i will go through the new issues as they arrive - but as i have found one issues straight away i am really not happy at all. THE 50 MAN SERVER IS MY FOXMOD AS I TOLD YOU THAT SHOULD BE 1.6 THATS THIS IP 178.32.53.114:2352 DUNNO WHAT THIS WAS MENT TO BE BUT IS NOT WORKING e: 30 slots Armed Assault 2 : DayZ Package Ultimate Owner: Rocco Visentin (RoccoV) Connection Info: 37.59.54.117:2352 FTP: 37.59.54.117:8821 Status: Stopped Start DO NOT WANT A 64 MAN SERVER THANKS Name: ns3267513 Owner: Rocco Visentin (RoccoV) Connection Info: 37.59.54.117:2422 FTP: 37.59.54.117:8821 Status: Running (pid 7612) Started On: 6/18/2013 1:52:24 PM Restart Stop THIS SHOULD BE 1.7 Name: DayZChernarus - 1.7.6.1 - (Regular|3D:ON|CH:ON) - DayZPackage Server Owner: Rocco Visentin (RoccoV) Connection Info: 188.165.241.55:2352 FTP: 188.165.241.55:8821 Status: Running (pid 4952) Started On: 6/18/2013 1:47:17 PM Restart Stop NO TEST SERVER ADDED. WTF IS GOING ON! Please read carefully what i posted to you. You stated to me on the phone whats the best plan to take with regards to you main server. I have given you the best plan to take by going with 1.7.7. If you have any other queries or issues don't hesitate to get in touch. Best Regards, Lee Benson (CEO) US : +1(888) 275-5010 (Ext 101) UK : +44(020) 3289-0972 (Ext 101) DK : +45(65) 75-18-31 (Ext 101) AU : +61(02) 8003-7652 (Ext 101) Vilayer LTD | www.vilayer.com Rocco Visentin @ 18/06/2013 15:46 hey Lee just trying to add the mods now stuck at 0% for 5 mins but will stick with it also when i change the name the server had this on it. Hope the add on are working Lee or i have not turned them off or broken somehting some how changing the name Send Email: [ Send ] [ Repair ] Repair this service's file system permissions and game account. is that ok all i did i promise you was change the name. my skype roccovisentin Rocco Visentin @ 18/06/2013 15:47 strange the mod did install - but the timer never moved so perhaps things are ok but not displaying correctly? Brad Gyton @ 18/06/2013 15:54 Rocco It certainly has installed the mod for you. Our monitors do sometimes not return any progress until the task has completed, this is something we are working on but in future, if you install any mods, or uninstall then and it sits at 0%, just sit with it for a short while and it will complete :) If you have any other queries or issues don't hesitate to get in touch and we will happily help you out Best Regards, Brad Gyton (General Manager) US : +1(888) 275-5010 (Ext 102) UK : +44(020) 3289-0972 (Ext 102) DK : +45(65) 75-18-31 (Ext 102) AU : +61(02) 8003-7652 (Ext 102) Vilayer LTD | www.vilayer.com Rocco Visentin @ 18/06/2013 15:55 ok so i think everything is ok lee was perhaps a issue at my end add on are installing and all i need to now is what this means: Send Email: [ Send ] [ Repair ] Repair this service's file system permissions and game account. thanks for you patients and amazing support Brad Gyton @ 18/06/2013 16:02 Rocco Send Email: [ Send ] - This allows you to send an email to the owner of the service within your clan package. This is often yourself so you shouldn't have a need to use this. [ Repair ] Repair this service's file system permissions and game account. - If file/folder permissions have changed, you can use this to reset the default file/folder permissions. This is often a tool that is used by ourselves but not required to be used by you If you have any other queries or issues don't hesitate to get in touch. Best Regards, Brad Gyton (General Manager) US : +1(888) 275-5010 (Ext 102) UK : +44(020) 3289-0972 (Ext 102) DK : +45(65) 75-18-31 (Ext 102) AU : +61(02) 8003-7652 (Ext 102) Vilayer LTD | www.vilayer.com Rocco Visentin @ 18/06/2013 16:42 thanks brad i tried to roll back to 1.7.6 but for some reason it never and i added all my add ons form the add n manager do i still need to uninstall them before i roll back? thanks loads Brad Gyton @ 18/06/2013 17:05 Rocco yes please uninstall them prior to rolback If you have any other queries or issues don't hesitate to get in touch. Best Regards, Brad Gyton (General Manager) US : +1(888) 275-5010 (Ext 102) UK : +44(020) 3289-0972 (Ext 102) DK : +45(65) 75-18-31 (Ext 102) AU : +61(02) 8003-7652 (Ext 102) Vilayer LTD | www.vilayer.com Rocco Visentin @ 18/06/2013 17:24 Hey Brad, i just tried to roll my serv back to 1.6. but it still says 1.7 is installed? 178.32.53.114:2352 i was talking with Lee earlier trying to sort all this can you please help to me get the server back to 1.6 dayz - or let me know it is and the server is updating or what evr please. thanks Rocco Visentin @ 18/06/2013 17:35 brad actually mate cancel that i am gonna go ahead and try and install the mods we have on 1.7 now thanks for your help man Rocco Visentin @ 18/06/2013 17:46 We need @FOXMod @JSRS and @Rmod2 added to the launch parameters Many thanks 178.32.53.114:2352 Rocco Visentin @ 18/06/2013 17:47 Sorry i did not know if i should open a new ticket or not so added this to my old ticket and created this one please close this if the other one is enough We need @FOXMod @JSRS and @Rmod2 added to the launch parameters Many thanks 178.32.53.114:2352 ---------------------------- IP Address: 77.99.222.199 Mark Newton @ 18/06/2013 17:49 Rocco, If you are adding rmod you will have to go in and change your launch parameters yourself. If you have any other queries or issues don't hesitate to get in touch. Best Regards, Mark Newton (Support Operator) US : +1(888) 275-5010 (Ext 101) UK : +44(020) 3289-0972 (Ext 101) DK : +45(65) 75-18-31 (Ext 101) AU : +61(02) 8003-7652 (Ext 101) Vilayer LTD | www.vilayer.com Rocco Visentin @ 18/06/2013 17:56 Hi Mark thanks for geting back to me so fast, Do i add all these myself, @FOXMod @JSRS and @Rmod2 as we were told before we could not add these ourselves? we are adding custom mod pack and pre made ones like rmod 2 and jsrs. If we can change or add these can you tell me were to find the option to as my DEV team cant seem to find it. please let me know as we are trying really hard to get this all done tonight. if possible can you add then or just explain how i would do so . many thanks Rocco Visentin @ 18/06/2013 17:58 sorry it is @rmod2 NOT @Rmod2 Rocco Visentin @ 18/06/2013 18:10 The only reason i ask is the first time we did this mod set up you told us that you guys did this part so can you reply and let me know how to do it if you have changed it so i can do it myself. @FOXMod @JSRS and @rmod2 Duuno if you got it wrong man but please let me know what to do next or add them for me please give me an update. thanks Rocco Visentin @ 18/06/2013 18:26 Hey posting back here as not get a response form other ticket just need this answered please. thanks again We need these launch parameters added the first time we set up the FOXmod we were told you guys had to add them now Mark just told me we have to add them ourselves, were do we add them to ? if you could add them or just let me know how to find the file to add them to i will do it myself happily but my DEV team and i cant seem to find the file. @FOXMod @JSRS and @rmod2 Duuno if you got it wrong man but please let me know what to do next or add them for me please give me an update. thanks Rocco Visentin @ 18/06/2013 19:54 The server you guys set up is shutting on and off again guys - 178.32.53.114:2352 will stay up for a few ins then shut off - also need the launch parameters added Can i have a response please and thew communication is breaking down again i don't want to have to keep starting tickets thanks perhaps your adding the parameters and that whats wroing with the serrver Rocco Visentin @ 18/06/2013 19:54 The server you guys set up is shutting on and off again guys - 178.32.53.114:2352 will stay up for a few ins then shut off - also need the launch parameters added Can i have a response please and thew communication is breaking down again i don't want to have to keep starting tickets thanks perhaps your adding the parameters and that whats wroing with the serrver John Smith @ 18/06/2013 20:08 Rocco, I have added those to your commandline.. and started the server... let me know if you have any issues. If you have any other queries or issues don't hesitate to get in touch. Best Regards, John Smith (Support Technician) US : +1(888) 275-5010 (Ext 104) UK : +44(020) 3289-0972 (Ext 104) DK : +45(65) 75-18-31 (Ext 104) AU : +61(02) 8003-7652 (Ext 104) Vilayer LTD | www.vilayer.com Rocco Visentin @ 18/06/2013 20:20 Thanks John, next issue is the server keeps telling me the server has lost connection and then send me the main arma screen and then the server shows 10,000 ping and then takes ages to show a normal ping and until it shows a regular ping you cant login. but then you loose connection and it is 10,000 ping again. It crashes or looses connection half way through loading the mission file it gets to about 500kb then just drops, sometimes it simply says the server has stopped as well but may have been you adding the codes. please help Lee Benson @ 18/06/2013 23:05 Hi Rocco, Sorry brad wouldn't have seen this ticket as it's assigned to me. The only thing that isn't changed is the server name. You can just edit 1.7.7 in the server name and make it 1.7.6.1 that should correct the issue for you. All files are updated however the server name is not. If you have any other queries or issues don't hesitate to get in touch. Best Regards, Lee Benson (CEO) US : +1(888) 275-5010 (Ext 101) UK : +44(020) 3289-0972 (Ext 101) DK : +45(65) 75-18-31 (Ext 101) AU : +61(02) 8003-7652 (Ext 101) Vilayer LTD | www.vilayer.com Rocco Visentin @ 18/06/2013 23:05 Hey brad bad news i am afraid the server MUST run 1.6 not 1.7 for our server mods to work - for some reason the server does not show any of our mods - Were they defo added to the launch parameters as the file size of the mission file never changed>? also non of the custom map buildings are showing so it is like the @FOXMod @JSRS @rmod2 folders have not been added at all please check this. if they have then i need ask you to get LEE to call me ASAP as whet we tried to do to fdix this never worked and i am sorry to say i am back to sqaure one. 178.32.53.114:2352 Lee Benson @ 19/06/2013 02:17 Hello Rocco, For custom mod manipulation you would require these functions to be added to your startserver.bat The issue here is that the startserver.bat can not be custom at this point however later today i will further upgrade this service to ensure that you have the ability to add custom mod functionality to your server. I will respond in this ticket when the updates have been made. If you have any other queries or issues don't hesitate to get in touch. Best Regards, Lee Benson (CEO) US : +1(888) 275-5010 (Ext 101) UK : +44(020) 3289-0972 (Ext 101) DK : +45(65) 75-18-31 (Ext 101) AU : +61(02) 8003-7652 (Ext 101) Vilayer LTD | www.vilayer.com Rocco Visentin @ 19/06/2013 06:38 Lee i am still having some major issues can u please call me as it seems to work better when i have a direct line of communication. I am really fed up a new issue each day please bell me so i know wats happening - as all thought i really appreciate your making it possible for us to add it - I WAS TOLD last night it was done when it clearly was not, this caused loads of problems. So if i am being told one thing one ticket then another on another then my DEV team get a different responses also as the set up is different from last week also it is weird. Also you 1.6 roll back only work i think if you dont have a custom MSQL as when i tried to roll back another server it would not - and when i added mysql to the 1.6 server it simply updated itself to 1.7 - dunno if that's a bug but thought i would let u know mate Please call if you can man -i will not expect this every time just puts my mind at ease Andy Sewell @ 19/06/2013 08:26 Hello Rocco I had some free time so i spent a hour on your server trying to replicate the problem , The problem seems to be gone now , Please let us know if this happens again and we will look further in to it for you ,Thanks so much for your time . If you have any other queries or issues don't hesitate to get in touch. Best Regards, Andy Sewell (Support Operator) US : +1(888) 275-5010 (Ext 101) UK : +44(020) 3289-0972 (Ext 101) DK : +45(65) 75-18-31 (Ext 101) AU : +61(02) 8003-7652 (Ext 101) Vilayer LTD | www.vilayer.com Rocco Visentin @ 19/06/2013 08:45 Hi Andy thanks very much man for sorting that all i need now is simply the extra parameters added or an update on the new section i can add them into or if they can be added by you guys then great. @FOXMod @JSRS and @rmod2 many thanks would there be any reason custom placed buildings will not show? Mark Newton @ 19/06/2013 08:49 Rocco, We can not add launch parameters at the moment as it will not stay in the command like after the restart we working on a fix for it. And the only reason your buildings would not show is if you have your instance id wrong your instance id is 9425. If you have any other queries or issues don't hesitate to get in touch. Best Regards, Mark Newton (Support Operator) US : +1(888) 275-5010 (Ext 101) UK : +44(020) 3289-0972 (Ext 101) DK : +45(65) 75-18-31 (Ext 101) AU : +61(02) 8003-7652 (Ext 101) Vilayer LTD | www.vilayer.com Rocco Visentin @ 19/06/2013 11:15 ~Thats it fixed it man it was the ID thanks loads. just waiting on Lees call now is everything ok? Mark Newton @ 19/06/2013 11:19 Rocco, No problem i am happy to help anytime. And lee is very busy at the moment he will phone you a.s.a.p If you have any other queries or issues don't hesitate to get in touch. Best Regards, Mark Newton (Support Operator) US : +1(888) 275-5010 (Ext 101) UK : +44(020) 3289-0972 (Ext 101) DK : +45(65) 75-18-31 (Ext 101) AU : +61(02) 8003-7652 (Ext 101) Vilayer LTD | www.vilayer.com Rocco Visentin @ 19/06/2013 11:28 No worries at all you guys are doing a great job under these mental pressure so all good just waiting to add the @folders to parameters and then i recon we are good to go - buildings are in, any knwon issues with sarge AI, we will be looking to add it ourselfves and one fo the DEV team is makign some crazy ass custom stuff. thanks again guys Rocco Visentin @ 19/06/2013 12:33 Any word on the updates Lee? sorry to be a pain i dont mind what time it will be done just you said you have some of the stuff for 3-4 and it is 5.30 so just looking for an update not trying to do your head in just looking to see when i should tell my tell my DEV team to be ready i have to plan over 3 countries and 2 time zones lol thanks any info would be great Mark Newton @ 19/06/2013 13:17 Rocco, I have spoke to lee and he has been very busy and has told me to flag this ticket for him and he will get back to you as soon as possible. If you have any other queries or issues don't hesitate to get in touch. Best Regards, Mark Newton (Support Operator) US : +1(888) 275-5010 (Ext 101) UK : +44(020) 3289-0972 (Ext 101) DK : +45(65) 75-18-31 (Ext 101) AU : +61(02) 8003-7652 (Ext 101) Vilayer LTD | www.vilayer.com Rocco Visentin @ 19/06/2013 15:06 Hey guys any updates at all as i was told this would be sorted at about 3-4 so anyway you can ask Lee to call me as just need to know what is happening as told my guys to be ready for 3-4 and it is now 8 so please let me know what stage you guys are at just want to add the @folders Mark Newton @ 19/06/2013 15:19 Rocco, lee will get back to you as soon as he has a minute i have flaged this ticket for lee. If you have any other queries or issues don't hesitate to get in touch. Best Regards, Mark Newton (Support Operator) US : +1(888) 275-5010 (Ext 101) UK : +44(020) 3289-0972 (Ext 101) DK : +45(65) 75-18-31 (Ext 101) AU : +61(02) 8003-7652 (Ext 101) Vilayer LTD | www.vilayer.com Rocco Visentin @ 19/06/2013 16:22 Sorry guys i am geting stressed by the clan to find out what is actually going on, i understand you all busy but please we have set up what we need to set up just waiting on the parameters option - and again sorry to post just seems like this is not gonna happen or that you guys have not cracked the issue i am just looking for an update on a time frame or what it is thats going on. I really do work to a time frame well so if there is any info you can send me please do as i am getting it in the ear bad form the gamers. Rocco Visentin @ 19/06/2013 16:25 Also every time we try to update the Sarg AI files on the server the server does not work>? can you update the sarg ai on our server to the latest one for us plz? or at least allow us to. Rocco Visentin @ 19/06/2013 16:25 i mean manually add the not the add on - but it does not seem to allow it can you change this please? Mark Newton @ 19/06/2013 16:35 Rocco, You can add the newest SAR AI by uploading it by FTP using filezilla and uploading it yourself. If you have any other queries or issues don't hesitate to get in touch. Best Regards, Mark Newton (Support Operator) US : +1(888) 275-5010 (Ext 101) UK : +44(020) 3289-0972 (Ext 101) DK : +45(65) 75-18-31 (Ext 101) AU : +61(02) 8003-7652 (Ext 101) Vilayer LTD | www.vilayer.com Rocco Visentin @ 19/06/2013 16:38 thanks Mark yes we have done that it is now not allowing people to join the server. Any idea why? we are doing this on our test server here is the ip: 188.165.241.55:2352 Mark Newton @ 19/06/2013 16:42 Rocco, The only reason that would stop your server starting up is because your scripter has put the script in wrong. You could always run the code restore and that will fix any errors that have been made. If you have any other queries or issues don't hesitate to get in touch. Best Regards, Mark Newton (Support Operator) US : +1(888) 275-5010 (Ext 101) UK : +44(020) 3289-0972 (Ext 101) DK : +45(65) 75-18-31 (Ext 101) AU : +61(02) 8003-7652 (Ext 101) Vilayer LTD | www.vilayer.com Rocco Visentin @ 19/06/2013 17:04 om we just did the restore code and now we cant enter the server at all you get stuck on the mission file loading. thats with no sar ai upload at all, i don't understand i thought you said it would fix the server? my coders are very experienced and now the server is doing the same ting after a restore without sar ai, can you explain whats going on please. also lee told me 9 hours ago he would update me between 3-4 i feel i have been really patient can he please be asked to CALL me as i am lost now as to whats happening. please mark i am really trying to keep all my gamers happy here thats all. Rocco Visentin @ 19/06/2013 17:04 om we just did the restore code and now we cant enter the server at all you get stuck on the mission file loading. thats with no sar ai upload at all, i don't understand i thought you said it would fix the server? my coders are very experienced and now the server is doing the same ting after a restore without sar ai, can you explain whats going on please. also lee told me 9 hours ago he would update me between 3-4 i feel i have been really patient can he please be asked to CALL me as i am lost now as to whats happening. please mark i am really trying to keep all my gamers happy here thats all. Mark Newton @ 19/06/2013 17:12 Rocco, Your database port had been changed from 2353 to 2354. This was why your server would not work. I have went ahead and made these changes your server should be fine now. If you have any other queries or issues don't hesitate to get in touch. Best Regards, Mark Newton (Support Operator) US : +1(888) 275-5010 (Ext 101) UK : +44(020) 3289-0972 (Ext 101) DK : +45(65) 75-18-31 (Ext 101) AU : +61(02) 8003-7652 (Ext 101) Vilayer LTD | www.vilayer.com Rocco Visentin @ 19/06/2013 18:41 Hi guys is lee able to give me a call yet? Mark Newton @ 19/06/2013 18:50 Rocco, Lee has went to bed for a few hours as soon as he gets back on i will get him to get back in touch with anyone. If you have any other queries or issues don't hesitate to get in touch. Best Regards, Mark Newton (Support Operator) US : +1(888) 275-5010 (Ext 101) UK : +44(020) 3289-0972 (Ext 101) DK : +45(65) 75-18-31 (Ext 101) AU : +61(02) 8003-7652 (Ext 101) Vilayer LTD | www.vilayer.com Rocco Visentin @ 19/06/2013 18:59 Oh ok i really hope you guys find a fix for this - do you think there is a chance it will not be fixed? As without the custom mods our clans main server is gone forever on vilayer :( Mark Newton @ 19/06/2013 19:38 Rocco, No it will get added back we have a lot of other people wanting to run custom mods like rmod2. If you have any other queries or issues don't hesitate to get in touch. Best Regards, Mark Newton (Support Operator) US : +1(888) 275-5010 (Ext 101) UK : +44(020) 3289-0972 (Ext 101) DK : +45(65) 75-18-31 (Ext 101) AU : +61(02) 8003-7652 (Ext 101) Vilayer LTD | www.vilayer.com Rocco Visentin @ 20/06/2013 06:16 OK guys what is happening i am promised a call back yesterday no call back - no info or time frame th when you will fix - i need info today not more empty promise or crap i need to know when this issue will be fixed - will be faster to sign up to another host and start setting up there? i am seriously asking you? noting i have been is happen or is going to work has happened or worked!!!! i am back to simply being enraged at this situation. Also i set up a monday night combat server and it does nto work either: ame: 12 slots Monday Night Combat Owner: Rocco Visentin (RoccoV) Players: 0/12 Connection Info: 91.121.209.196:7778 FTP: 91.121.209.196:8821 Status: Stopped Start So please dont say the issues is a dayz issues it is a Vilayer issue - So when Can i expect my call from Lee??? as being lied to yesterday has put a bad taste in my mouth - Lee you said you would call me yesterday and kept me hanging on and on for 12 hours this is not good enough at this stage i am affriad. when the CEO tell s you something you listen - but i did listen and i have been calm as hell the last two day but cant stay that way much longer sorry guys but uyou saying one thing and doing another - i cant work like this. WHEN WILL THIS BE FIXED?????? I NEED A CALL BACK NOW NOT LATER NOW Rocco Visentin @ 20/06/2013 06:16 OK guys what is happening i am promised a call back yesterday no call back - no info or time frame th when you will fix - i need info today not more empty promise or crap i need to know when this issue will be fixed - will be faster to sign up to another host and start setting up there? i am seriously asking you? noting i have been is happen or is going to work has happened or worked!!!! i am back to simply being enraged at this situation. Also i set up a monday night combat server and it does nto work either: ame: 12 slots Monday Night Combat Owner: Rocco Visentin (RoccoV) Players: 0/12 Connection Info: 91.121.209.196:7778 FTP: 91.121.209.196:8821 Status: Stopped Start So please dont say the issues is a dayz issues it is a Vilayer issue - So when Can i expect my call from Lee??? as being lied to yesterday has put a bad taste in my mouth - Lee you said you would call me yesterday and kept me hanging on and on for 12 hours this is not good enough at this stage i am affriad. when the CEO tell s you something you listen - but i did listen and i have been calm as hell the last two day but cant stay that way much longer sorry guys but uyou saying one thing and doing another - i cant work like this. WHEN WILL THIS BE FIXED?????? I NEED A CALL BACK NOW NOT LATER NOW Rocco Visentin @ 20/06/2013 06:36 HEEEEELLLO>>!>!>!>! whats is going on guys???!?!?!?! Rocco Visentin @ 20/06/2013 06:37 OK guys what is happening i am promised a call back yesterday no call back - no info or time frame th when you will fix - i need info today not more empty promise or crap i need to know when this issue will be fixed - will be faster to sign up to another host and start setting up there? i am seriously asking you? noting i have been is happen or is going to work has happened or worked!!!! i am back to simply being enraged at this situation. Also i set up a monday night combat server and it does nto work either: ame: 12 slots Monday Night Combat Owner: Rocco Visentin (RoccoV) Players: 0/12 Connection Info: 91.121.209.196:7778 FTP: 91.121.209.196:8821 Status: Stopped Start So please dont say the issues is a dayz issues it is a Vilayer issue - So when Can i expect my call from Lee??? as being lied to yesterday has put a bad taste in my mouth - Lee you said you would call me yesterday and kept me hanging on and on for 12 hours this is not good enough at this stage i am affriad. when the CEO tell s you something you listen - but i did listen and i have been calm as hell the last two day but cant stay that way much longer sorry guys but uyou saying one thing and doing another - i cant work like this. WHEN WILL THIS BE FIXED?????? I NEED A CALL BACK NOW NOT LATER NOW SERVER STILL SHUTTING OPN AND OPFF AT WILL ---------------------------- IP Address: 77.99.222.199 Rocco Visentin @ 20/06/2013 06:59 AND AS IF BY MAGIC THERE WORKING AGAIN!!! I NEED AN UPDAT I AM REALLY ANGRY NOW BOYS SO WELL DONE! Rocco Visentin @ 20/06/2013 07:51 Look guys iam sorry for freeking out again but i am getin git in the ear hard and i just need an update or some kind of info about whats happening please guys Rocco Visentin @ 20/06/2013 07:56 again i am sorry for being a twat just really stressed as i am sure you are also Rocco Visentin @ 20/06/2013 13:02 What is the latest news on fixing the @folders issue? i am geting my ass chewed off by my players Rocco Visentin @ 20/06/2013 13:46 When can we add the @FOXMod @JSRS @rmod2 folders ? are u any closer to a fix?> Rocco Visentin @ 20/06/2013 14:58 hi uys sorry had to open a new ticket as no replys on the lats since lats night. Is there any news on the update for the @folders being added? really would like to know if it is a day away or a week away. just need an update as my players are at my ass 24/7 about this. please can you just get back to me about when my server will be able to work with its mods. thanks ---------------------------- IP Address: 77.99.222.199 Rocco Visentin @ 21/06/2013 05:58 OK SO....... Your all ignoring me i feel like i am being treated unfairly now i have been lied to told things would be done when there not and no one will replyto me wicth means n on off you have a clue whats is happening......... BLAME LEE FOR SAYING IT WOULD BE FIXED DAYS AGO AS HE SAID T WOULD BE - WHY NOT SAY WHEN IT WILL ACTUALLY BE READY???? seriously i am so sorry but if you cant answer me and you cancel tickets with no reply i cant stay here as you treating me unfairly and ignoring my requests,. Ignoring my tickets and shutting them off is the last straw cant be with a company that does not take its customers seriously . The level of rudeneess is one i have never experienced in my life. If this ticket si ignored i will take Lee up ion his offer for a refund as - YOUR SERVICES DONT WORK THE WAY THEY USE TO - CUSTOMER SERVICE IN THE LAST FEW DAYS AHS BEEN A JOKE - COMMUNICATION HAS BROKEN DOWN - SERVICES STILL DO NOT WORK FULLY THE WAY "HAD" THEM & THE SIMPLE LACK OF CARE GIVEN BY YOU GUYS ACROSS THIS ENTYIRE ORDEAL. Lee can call me before he cancels my account as i want to find out why this has happened the way it has. thanks and sorry Rocco Rocco Visentin @ 21/06/2013 05:59 OK SO....... Your all ignoring me i feel like i am being treated unfairly now i have been lied to told things would be done when there not and no one will replyto me wicth means n on off you have a clue whats is happening......... BLAME LEE FOR SAYING IT WOULD BE FIXED DAYS AGO AS HE SAID T WOULD BE - WHY NOT SAY WHEN IT WILL ACTUALLY BE READY???? seriously i am so sorry but if you cant answer me and you cancel tickets with no reply i cant stay here as you treating me unfairly and ignoring my requests,. Ignoring my tickets and shutting them off is the last straw cant be with a company that does not take its customers seriously . The level of rudeneess is one i have never experienced in my life. If this ticket si ignored i will take Lee up ion his offer for a refund as - YOUR SERVICES DONT WORK THE WAY THEY USE TO - CUSTOMER SERVICE IN THE LAST FEW DAYS AHS BEEN A JOKE - COMMUNICATION HAS BROKEN DOWN - SERVICES STILL DO NOT WORK FULLY THE WAY "HAD" THEM & THE SIMPLE LACK OF CARE GIVEN BY YOU GUYS ACROSS THIS ENTYIRE ORDEAL. Lee can call me before he cancels my account as i want to find out why this has happened the way it has. thanks and sorry Rocco ---------------------------- IP Address: 77.99.222.199 Rocco Visentin @ 21/06/2013 07:23 LOL your moving the tickets but not responding to them this is a joke guys you have totally destroyed the work Lee done sorting the relationship between us now really angry really let down and to be honest back to be totally disgusted at your service as it would appear you all have lost the ability to read and right, as my tickets are still unanswered this is a total piss take now guys. Dunno what you think your playing at but you have destroyed the trust we have in Vilayer had a guys asked me the other about were he should hoast ghis 4 dayz server for moding - you can guess what was said. GET INTOUCH FFS Rocco Visentin @ 21/06/2013 08:17 please tell me something anything - just let me know your getting these - am i getting all mad for no reason i dunno as no one is talking to me - i dont want to leave for another host buy your not giving me any choice - this really sucks guys Rocco Visentin @ 21/06/2013 08:17 please tell me something anything - just let me know your getting these - am i getting all mad for no reason i dunno as no one is talking to me - i dont want to leave for another host buy your not giving me any choice - this really sucks guys Rocco Visentin @ 21/06/2013 13:15 Hi guys can i have an update as to when your server will provide modded folders please i need to add @JSRS @rmod2 @FOXMod as without these are server will not run how we designed it. when will this be ready ? ---------------------------- IP Address: 77.99.222.199 Rocco Visentin @ 21/06/2013 16:19 HELLO CAN YOU RESPOND TO MY POSTS PLEASE - THIS HAS BEEN GOING FOR DAYS - ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME Rocco Visentin @ 21/06/2013 16:20 - ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME- ANSWER ME Rocco Visentin @ 22/06/2013 09:47 Lol this is litterlay a joke now guys ca mon now can you alll get back to being profetional and respond please - this is not what you expect form the largets arma 2 sseverr provider in the world - this is shocking service and a disgrace - i suggest someone who can read goes over this tickets and sees how unfairly i am being treated. WHENB WILL YOU FIX THESE LAUNCH PARAMETERS FOR THE @FOLDERS?? IT IS A SIMPLE QUESTION, Rocco Visentin @ 22/06/2013 09:55 Due to the shocking customer service the fact Lee lied and talks a load of rubbish about time frames and having a clue about informaing clients at each development stage. The server i bought was down for the first 10-14 days due to your server having epic glitches or arma2 or dayz i foget witch excuse Lee used. I have since then set up another server on the package - but it has never stayed online for more than 5 minutes. So to conclude the server is terrible and overall products you sell seem to vary is overall qulaity and operating adilities. I am really sorry it has turned out this way as i was really excited about moving all ouyr servers here. i will be keeping the FOXMod server 50 package DO NOT CANCEL THAT - as i want to see this out to the end. but i cant pay for anyting other than that as like i say unless Lee sdets up your server they dont work - look my monday night combat - opened a ticket days ago just get ignored. The customer service team have gone totally silent so as far i know Vilayer staff have all run to the hills for a massive party and when they can be bothered they will get to me. well sorry you have cost me more than $700 in donations since al this started and all the new players that just joined us beofere you screwed my life up so badly have started leaving, YOUR COSTING ME MONEY AND PLAYERS YOU SHOULD BE ASHAMED OF YOURSELF LEE. I will expect my money back as LEE PROMISED as evern taking away all the crap with the original server the fact that the servers do not work unless there set up for you does ot appeal. thanks for trying to make this work , sorry it tuned out to be a total waste of time effort and a whole load of stress. CANCEL ONLY THE 96 SLOT SERVER PACKAGE. ---------------------------- IP Address: 77.99.222.199 John Smith @ 22/06/2013 16:57 Rocco, For any of the current servers that you have installed please run the live sync update and update all of the be filters/betas/and maps to the versions you wish to run... All services in dayz are functioning 100% at this time. As to your request for adding the custom mods i will let Lee discuss this with you. If you have any other queries or issues don't hesitate to get in touch. Best Regards, John Smith (Support Technician) US : +1(888) 275-5010 (Ext 104) UK : +44(020) 3289-0972 (Ext 104) DK : +45(65) 75-18-31 (Ext 104) AU : +61(02) 8003-7652 (Ext 104) Vilayer LTD | www.vilayer.com Rocco Visentin @ 23/06/2013 06:24 john i jsut spent an hour writing a load of abuse about you and lee and vilayer - but i tell you what you cancel my refund my cash now and get LEE to call me now we will sort all this if lee does not call me before 12 i will cancel everything and i have LEE word he will refund my cash. (40 minutes form now) Rocco Visentin @ 23/06/2013 06:28 32 MINS Mark Newton @ 23/06/2013 06:40 Rocco, Lee is not around at the moment i will get him to phone you as soon as possible. If you have any other queries or issues don't hesitate to get in touch. Best Regards, Mark Newton (Support Operator) US : +1(888) 275-5010 (Ext 101) UK : +44(020) 3289-0972 (Ext 101) DK : +45(65) 75-18-31 (Ext 101) AU : +61(02) 8003-7652 (Ext 101) Vilayer LTD | www.vilayer.com Rocco Visentin @ 23/06/2013 06:41 20MINS Rocco Visentin @ 23/06/2013 07:10 HI MARK PLEASE CANCEL THE 96 SLOT SERVER PACKAGE AND REFUND MY MONEY AS PROMISED BY LEE I EXPECT THIS TO BE DONE NOW AS I NEED THE MONEY TO BUY FROM A DIFFERENT SERVER HOSTING COMPANY AS VI LAYER IS SIMPLY THE WORST EXPERIENCE CE I HAVE EVER HAD FROM ANY COMPANY FOR ANY PRODUCT YOU ALL DISGUST ME. Mark Newton @ 23/06/2013 07:13 Rocco, I will get lee to get in touch with you as soon as possible. If you have any other queries or issues don't hesitate to get in touch. Best Regards, Mark Newton (Support Operator) US : +1(888) 275-5010 (Ext 101) UK : +44(020) 3289-0972 (Ext 101) DK : +45(65) 75-18-31 (Ext 101) AU : +61(02) 8003-7652 (Ext 101) Vilayer LTD | www.vilayer.com Rocco Visentin @ 23/06/2013 07:31 i DONT NEED TO HEAR MORE LIES ABOUT TIME FRAMES OR WHEN SERVICES WILL BE UP IF lEE COLD NOT BE ARSED TO CALL ME WHEN HE SAID E WOULD WHY WOULD I GIVE A SHIT ABOUT HIM CALLING NOW? I WOULD RATHER NOT BE LIED TO BY SOMEONE I PAY GOOD MONEY TO - I WANT MY MONEY BACK AS PROMISED BY LEE TODAY, DONT HAVE ME ASK YOU AGIN TO CANCEL THIS PACKAGE MARK. LEE HAD TILL 12 HE HAS A MOBILE HE COULD HAVE CALLED ME SO I AM OFF TO GET A NEW PROVIDER FOR MY SERVERS. AS HAVING THEM WITH YOU HAS COST ME SERIOUS CASH IN DONATIONS AND CAUSED MY PLAYERS STRESS. THIS IS NOT GOOD ENOUGH CANCEL THE 96 SLOT PACKAGE AND REFUND MY MONEY................ ALSO WHY HAVE YOU ALL IGNORED ME TILL NOW???? Rocco Visentin @ 23/06/2013 07:59 has my money been refunded? has the 96 slot server been canceled? Mark Newton @ 23/06/2013 08:02 Rocco, Lee needs to do it and is not online yet i will speak to him about it as soon as he comes online. If you have any other queries or issues don't hesitate to get in touch. Best Regards, Mark Newton (Support Operator) US : +1(888) 275-5010 (Ext 101) UK : +44(020) 3289-0972 (Ext 101) DK : +45(65) 75-18-31 (Ext 101) AU : +61(02) 8003-7652 (Ext 101) Vilayer LTD | www.vilayer.com Rocco Visentin @ 23/06/2013 08:18 ok mark thanks, that at least was informative. Rocco Visentin @ 23/06/2013 10:00 Mark seriously is Lee going to get intouch or not you must be able to see how i think your all taking the utter piss now? Do you think he will be online today? can you be 100% sure about that/? Also you must now if the issues with the launch parameters is fixed or not? can we add the @folders yet or now? Rocco Visentin @ 23/06/2013 15:23 STILL WAITING MARK! Rocco Visentin @ 24/06/2013 06:29 HEY GUYS i am contacting payapl today as you seem to be ignoring my request to cancel thse shitty service you offer - YOUR CEO LEE HAS NOT BEEN INTOUCH AND IT IS HIM WHO CREATED ALL THE PROBLEMS I HAVE HAD WITH HOS LIEING AND HIS IN ABILITY TO USE A PHONE - MIND BLOWING STUFF. EITHER WAY WE HAVE A NEW PROVIDER NOW AND IT IS GREAT YOU R GONNA NEED TO SEND MY CASH BACK TO BE TODAY - I WANT it all cash refunded for the 96 slot server and the 50 slot server. Making a paypal cliam against you also as i havce had 4 people join and try contactyou this week no one got a reply so i will be telling paypla you customer services is shut and and yo ignorre customers. And Lee you a leir mate you cant run your own business and you seem to think your above everyone - obne you learned you place not calling me this week as you to scarred to face a man who actually know what he is talking about. have a great life - and Lee always look both ways when you cross the road mate , it is good advice. Output Generated by WHMCompleteSolution (www.whmcs.com)