-Mail #1: 14/11/2013 From: ilovemeatzz@hotmail.fr To: accounts@ppy.sh Hello, I am Meatballz (http://osu.ppy.sh/u/meatballz) and when I tried to log in to play this morning, I had an error message ("bancho authentification failed, please check your username password") so I tried with all my old passwords several times but still, I can't log in even though I played yesterday night. I think someone changed my password, I can't use the "forgotten password" function because I lost my email password but I can prove you that this is my account with ip tests/telling you all my old passwords or whatever you'll ask me. I would be very grateful if you could help me retrieve my account. Regards. -Answer: None -Mail #2: 17/11/2013 From: ilovemeatzz@hotmail.fr To: accounts@ppy.sh Hello, I am Meatballz (http://osu.ppy.sh/u/2558085) and I'm writing to you regarding my account. My account became "unavailable" overnight. I can't log in anymore, it keeps saying me "Bancho authentification failed, please check your password..." but no one logged into my account since this. A friend of mine told me that my account may have been suspended/disabled, is it true ? Did I do something wrong/break a rule ? I have really no idea why I can't access to my account anymore since I didn't change my password, I would be grateful if you could explain me what happened to my account. Thanks in advance and best regards. Meatballz. -Answer: None -Mail #3: 24/11/2013 From: ilovemeatzz@hotmail.fr To: accounts@ppy.sh Hello, I am Meatballz (http://osu.ppy.sh/u/meatballz) and when I tried to log in to play last week, I had an error message ("bancho authentification failed, please check your username password") so I tried with all my old passwords several times but still, I can't log in. My account simply became "unavailable" overnight and no one logged into my account since my password got changed. I think I got hacked and someone changed my password, I can't use the "forgotten password" function because I unfortunately forgot my email adress password but I can prove you that this is my account with ip tests, I can also tell you all the passwords that I used or whatever you'll ask me, I will give you every proof that you'll ask me. I would be very grateful if you could help me retrieve my account. Regards. -Answer: None -Mail #4: 22/12/2013 From: ilovemeatzz@hotmail.fr To: accounts@ppy.sh Hello ! I lost my account's password and I also lost my email password. peppy told me that you could help me recover my account, I would be grateful if you could do it :) What informations do you need ? Thanks in advance. -Answer #1 (finally!): 23/12/2013 From: accounts@ppy.sh To: ilovemeatzz@hotmail.fr Hello, We need your username to be able to help you. We also need a new e-mail address and password that you want to use. -(My) answer #2: 23/12/2013 From: ilovemeatzz@hotmail.fr To: accounts@ppy.sh Hello and thanks for answering me. My username is Meatballz and the email adress that I want to use is the one I'm using right now (ilovemeatzz@hotmail.fr) Also, the last password that I remember I used is "asdasdasd00" (without the "") so I would be grateful if you could change my password to this one. Thank you very much. -Answer #3: 05/01/2014 From: accounts@ppy.sh To: ilovemeatzz@hotmail.fr Hey there Frédéric, Sorry for the delayed response - we're working on your request "I lost my account ?" as fast as we can! Rest assured, we'll respond to you as soon as possible. Thank you for your patience. Hang in there just a little longer :). -- the osu! support team