Samantha Cervantes

47499 School st.
Oakridge, OR 97463
Telephone: 559-577-9446
E-mail: marceaumarceau@hotmail.com

 

OBJECTIVE:

Seeking a position within the customer service industry that will utilize my customer service skills and over 2 years experience as a barista and over 2 years experience of adoption agent. 

SUMMARY OF QUALIFICATIONS:

    Prepared a diversity of espresso beverages on automatic and manual espresso machines. Prepared beverages according to dietary restrictions, customer specifications and menu.
    Trained new staff in food and beverage preparation, kitchen protocols, menu selection, and customer service.
    Prepared the food preparation line for assembling orders proficiently in fast paced manner.
    Cleaned and inspected equipment, kitchen appliances, and work areas to ensure cleanliness and functional operation.
    Assisted with inventory, stocking, and receiving supplies within kitchen and sales floor.
    Bilingual in Spanish and English. 

WORK HISTORY:

Kennel Tech, CCSPCA, Fresno, CA              2012-2014 

    Cared for a variety of animals, fed and watered on a strict schedule, vaccinated cats and dogs, worked under the pressure of vicious large animals, maintained a strict sanitized environment.
    Directed customers to specific areas, assisted customers with potential adoptions, providing excellent customer service.

Barista, Planet Java, Fresno, CA                    2011-2012

    Prepared a variety of  hot and cold espresso beverages, prepared small meals, stocked items and kept track of inventory, worked the cashier register, providing excellent customer service.
    Maintained a clean building, multi-tasking on busy rush hours, swept and mopped floors, washed dishes.

Barista, Borders, Fresno, CA                           2010-2011

    Prepared a variety of  hot and cold espresso beverages, prepared small meals, stocked items and kept track of inventory, worked the cashier register, providing excellent customer service.
    Greeted and directed customers to specific areas, assisted guests with literature selection, recovered retail.

Crew Member, Taco Bell, Fresno, CA            2009-2010

    Prepared food and drinks in time limits, took orders over a headset, stocked items and kept track of inventory, worked cashier register, providing excellent customer service.
    Maintained a clean work-station and dining area, swept and mopped floors, washed dishes.

EDUCATION/TRAINING:

Cesar Chavez Adult School, GED                    Fresno, CA