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Resets and BSoD's

Ticket number 9718-TGBM-5657
Category Game/DLC Questions > Crashes and Installation Issues
Email holomolo08@gmail.com
Product Portal 2
Steam Account Name thorin1285
Operating System Windows 7/Vista

This Question's Message(s) 

1 Message by you on Mon, 13th Feb 2012 12:46 pm
As in Question Subject:

After the Valve video, the game freezes my computer, and shortly after it restarts it or sometimes (when i put a -sw, -dxlevel8 or -novid) it gives me a BSoD.

The same thing goes with the Left 4 dead 2, but it only crashes the game, not the whole computer...

I tried to reinstall it, and tried to validate the files, but it doesn't seemed to help.

I noticed, that everytime I try to Validate the files, there is always problem with one file and always this one file ill be re-downloaded (the file is client.dll located in /common/portal 2/bin )

I also tried to update my Graphics drivers and DirectX libraries and i ran out of ideas what else to do.

As an attachment, i give you my msinfo32.nfo file.
2 Message by Support Tech Vince on Wed, 15th Feb 2012 7:51 am
Hello,

Thank you for contacting Steam Support.

The following instructions describe how to temporarily disable applications running in the background which can cause conflicts with Steam. These instructions are for temporary, diagnostic use only and your system should not be left in this state.

Please try this:

Click the Start button, then "Run" (or Windows key + R)

Type in:

msconfig

Choose "Selective Startup"

Uncheck the box labeled "Load Startup Items".

Now, click on the "Services" tab.

Please make sure the "Hide All Microsoft Services" box *is* checked.

Then, click "Disable All".

If you are using Vista or Windows 7, please re-check the "Steam Client Service" as this is required for Steam to function on these operating systems.

Click "OK" and allow your computer to restart.

Test the issue and let us know the results. This is for diagnostic purposes only. You should not leave your computer in this state, but it may help us determine the cause of the issue.

To set the system back to normal, launch msconfig again and choose "normal startup", close the window and restart your computer.

Should the issue continue, please provide a new Msinfo report after making the above changes.
3 Message by you on Wed, 15th Feb 2012 9:04 am
Well, this doesn't helped much...

The only thing that this solution did, is that Portal 2 doesn't give me a BSoD or restarts my computer anymore, now it just crashes to desktop, without any errors...

I don't know why, it doesn't giving me a BSoD in a normaln startup options anymore...

Any other Solutions?
4 Message by Support Tech Vince on Thu, 16th Feb 2012 2:43 pm
Hello,

The following has solved this problem for some Vista & Windows 7 users:

Exit Steam.

In Windows, click on the Start button > All Programs > Accessories

Launch the Command Prompt by right clicking on it and choosing "Run As Administrator"

Type in the following command and press enter:

net localgroup Administrators /add Local Service

Then, type in this command and press enter:

net localgroup Administrators NetworkService /ADD

Close the Command Prompt window and restart your computer.

Then, launch the game again.

Please let us know if you have further questions.
5 Message by you on Fri, 17th Feb 2012 11:29 am
It didn't worked either...

Even installing the Visual C++ libraries didn't helped.